Refunds & Returns Policy

At Purdy Girl, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

• Item is damaged, defective, or incorrect (e.g., torn fabric, broken stitching, wrong size/color)
• Item is unused, unworn, unwashed, in original packaging with all tags attached
• Return request made within 30 days of delivery

Items That Cannot Be Returned

• Items worn, washed, altered, or damaged by the customer
• Items without original tags or packaging
• Final sale or clearance items (clearly marked at purchase)
• Gift cards

How to Return an Item

1. Contact Us — Email info@purdygirlss.com or call (212) 787-1980 with your order number and reason.
2. Receive Return Authorization — We will provide return authorization and shipping instructions.
3. Pack Your Item — Original packaging, all tags attached.
4. Ship It Back — Send to: Purdy Girl Returns, 471 Amsterdam Ave, New York, NY 10024
5. Confirmation — We will email you once the return is received and inspected.

Exchange Policy

Need a different size or color? Contact us, ship the original item back within 30 days, and we will send your replacement.

Refund Process

1. Refund processed within 5–7 business days after we receive and inspect the return.
2. Refunded to your original payment method.
3. Allow 5–10 additional business days for the refund to appear on your statement (varies by bank).

Return Shipping Costs

• Damaged/Defective/Incorrect Item: We cover return shipping. Contact us for a prepaid label.
• Change of Mind: Customer is responsible for return shipping. Use a trackable method.

Order Cancellation

• Before Shipment: Cancel for a full refund. Contact us immediately.
• After Shipment: Follow the return process after delivery.