Effective Date: August 14, 2026
At Purdy Girl, we stand behind the quality of every dress we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to file a claim if something goes wrong.
What We Cover
Your purchase is protected against the following issues:
- Stitching defects: Loose seams, unraveling threads, or broken stitching that appear under normal wearing conditions
- Fabric defects: Snags, holes, pilling, or discoloration present at the time of purchase but not visible during inspection
- Zippers and closures: Broken zippers, faulty clasps, or defective concealed back zippers within the warranty period
- Embellishment defects: Falling sequins, detached 3D floral details, or loose beadwork due to manufacturing issues
- Construction issues: Lining tears, uneven hems, or structural problems that affect the garment's fit or function
Warranty Period
- Evening gowns and formal dresses: 60 days from the date of delivery
- Midi and mini dresses: 30 days from the date of delivery
- Accessories: 30 days from the date of delivery
What Is Not Covered
- Normal wear and tear, including minor wrinkling or gradual fading from repeated washing
- Damage caused by improper care — including machine washing items labeled "dry clean only," using bleach, or ironing at excessive temperatures
- Damage from accidents, stains, cuts, or alterations performed by the customer or a third party
- Cosmetic issues that do not affect the garment's function or wearability
- Color variations due to monitor settings (as described in our Terms and Conditions)
How to File a Warranty Claim
- Contact us: Email info@purdygirlss.com or call (212) 787-1980 within the warranty period.
- Provide details: Include your order number, a description of the issue, and clear photos showing the defect.
- We review: Our team will assess your claim and respond within 1-2 business days.
- Resolution: If your claim is approved, we will offer a repair, replacement, or full refund — your choice.
Return Shipping for Claims
- For approved warranty claims, Purdy Girl will cover return shipping costs when a return is required
- We will provide a prepaid return label or reimburse your shipping expenses
- In many cases, we can resolve the issue without requiring the original item to be returned
Contact Us
Store Name: Purdy Girl
Address: 471 Amsterdam Ave, New York, NY 10024, United States
Phone: (212) 787-1980
Email: info@purdygirlss.com
Business Hours (Eastern Time): Monday – Sunday: 10:00 AM – 8:00 PM
Response Time: We respond within 24 hours.